Privacy Policy

1. Information We Collect

When you visit or place an order on sbsstore.in, we collect personal information necessary to fulfill your purchases and provide customer support:

• Contact Details: Full name, email address, and mobile phone number.
• Delivery Details: Street address, landmark, city, state, and postal pincode.
• Payment Information: Transaction identifiers and payment confirmation from our authorized payment gateway partners (Razorpay). We never store credit card numbers, CVVs, or bank passwords on our servers.
• Device & Usage Data: IP address, browser type, and interaction logs to improve website speed and security.

2. How We Use Your Information

Your data is used strictly for the following purposes:

• Processing, packing, and dispatching your orders.
• Sending order confirmation, dispatch alerts, and delivery tracking notifications via SMS and WhatsApp.
• Administering the SBS Club Rewards points program.
• Preventing fraudulent orders and securing the website.
• Responding to customer service inquiries and return requests.

3. Sharing with Third Parties

We value your privacy. We do not sell, rent, or trade your personal information. We only share relevant details with trusted third parties essential for operations:

• Payment Gateways (Razorpay): To securely process UPI, card, and net banking transactions under PCI-DSS compliance.
• Logistics & Courier Partners: To safely deliver parcels to your shipping address.
• Legal Authorities: When required by applicable Indian law, regulation, or court order.

4. Security Measures

We use 256-bit SSL encryption, restricted administrative access, and secure cloud storage to protect your personal information against unauthorized access, alteration, or disclosure.

5. Cookies & Local Storage

We use cookies and browser local storage to remember your shopping cart items, keep you securely signed in, and preserve your delivery preferences for a seamless checkout experience.