Refund & Cancellation Policy

1. Order Cancellation Policy

Customers may cancel an order anytime before it is dispatched for shipping.

• To cancel an order before dispatch, navigate to your Profile > My Orders on the website or message us on WhatsApp with your Order ID at +91 98298 77766.
• If the order was prepaid (via Razorpay UPI, card, or netbanking), a full 100% refund will be initiated immediately upon cancellation.
• Orders that have already been dispatched cannot be cancelled in transit but can be returned or rejected upon delivery.

2. 7-Day Return & Replacement Window

At Shyam Bombay Sale (SBS Store), customer satisfaction is our top priority. We offer a 7-Day Return & Replacement Policy from the date of delivery for items meeting the following criteria:

• Item arrived damaged, defective, or malfunctioning.
• Incorrect product, size, or variant delivered compared to what was ordered.
• Missing components, accessories, or parts mentioned in the product description.

3. Return Conditions

To qualify for a valid return and refund:

• The item must be in its original, unused condition with all original tags, accessories, instruction manuals, and packaging intact.
• Proof of purchase (Order number or invoice) must accompany the request.
• Personal care, hygiene, or consumable items once unsealed are non-returnable unless arrived defective.

4. Refund Process & Timelines

Once your returned item is received at our store or inspection facility and verified by our quality team:

5. How to Initiate a Return

Initiating a return is simple:

1. Open My Orders on sbsstore.in and select the order you wish to return.
2. Click Request Return / Replacement and attach photos or a short video of the issue.
3. Alternatively, contact us directly via WhatsApp or Phone at +91 98298 77766 or email shyambombaysale@gmail.com with your Order ID. Our customer support team will assist you with pickup arrangements within 24 hours.